At Lothian Domestics, we encourage our customers to make enquiries and bookings online rather than by phone. While our phone lines remain available, the truth is that handling everything online helps us respond faster, keep costs lower, and run the office more smoothly.

Efficiency Matters

On average, we've found that a single phone call takes around 10 minutes. Some are obviously quicker, but some can be much longer as well. In that same time, our team member could reply to five or more online enquiries. That means choosing online allows us to help more customers in the same amount of time, reducing delays for everyone. No cutting corners, just accurate answers quickly.

Dedicated Email Support

We always have at least one person dedicated to replying to emails, and it works — our average response time is less than six minutes. This means you'll often get a quicker reply by sending an enquiry online than by waiting in a call queue.

Using SMS Where Helpful

Where it makes sense, we also use SMS to keep you updated — for example, sending you information you have specifically requested or confirming important details quickly. This gives you the convenience of having the information you need right at your fingertips, without waiting for an email or phone call.

Keeping a Small Office Running

We are a small office, and it doesn't take much for every member of staff to be tied up on the phone at the same time. When that happens, other essential work grinds to a halt — parts cannot be sourced, engineers don't get the support they need, and jobs take longer to schedule. Online contact keeps us moving and ensures nothing gets left behind.

Clearer Information Up Front

Online forms give you the chance to provide all the key details about your appliance right away, including the make, model, and the fault you are experiencing. This avoids back-and-forth questions, reduces the risk of missed information, and helps us prepare with the right parts before we arrive.

Book Any Time of Day

Our phone lines are limited to office hours, but our online booking system is available 24/7. A large number of the enquiries we handle are raised out of hours, which simply would not be possible over the phone. This means you can book or request information at the moment that suits you best, whether that’s during the day, in the evening, or even at the weekend.

Accurate Records and Transparency

Every online enquiry creates a written record, which makes it easier for us to track your booking, follow up on parts, and maintain your job history accurately. Our system also sets out pricing and terms clearly, so you know exactly what to expect.

Lothian Domestics: Online First, With Support if Needed

Why not book online today, and experience the fastest and easiest way to arrange your repair?