Repair Guarantee Timeline

This timeline explains how our repair guarantee works for any job where such a guarantee is offered. We adhere strictly to these guidelines to ensure consistency and fairness.

All of our engineers work from the following timeline without exception.

1. Test Your Appliance Promptly:
   After we complete a repair, please test your appliance fully within the first 24 hours. However, for safety reasons, we advise not leaving the appliance running if you leave the property.
2. Reporting Issues After Hours:
   If a problem occurs while our office is closed, you may leave us a voicemail or submit an enquiry through our website. An issue is considered 'officially reported' only when our system receives your message.
3. Scheduling Follow-Up Within 5 Business Days:
   Once we acknowledge your report, you must arrange a visit within five business days for us to inspect the appliance. Choosing or rescheduling to a later date may move you into a different section of the timeline, which can affect how your issue is treated.
4. Timely Reporting Matters:
   Please do not delay reporting the issue. We will always handle the problem based on the date it was actually reported to us, regardless of how often the appliance was used after our initial visit.
5. What Our Guarantee Covers:
   We only guarantee faults that our engineer replicated and successfully repaired, after confirming the issue was resolved.
   
   We do not guarantee:
   • Symptoms you reported. Our guarantee is on the repair carried out, not the symptoms.
   • If they were not replicated during our visit, or where you approved parts that were not guaranteed to fix the fault.
   • Blockage removal, as further blockages can reoccur with use.
   • No Fault Found visits, since we can only note that no fault was observed at the time of inspection.

Example: If you report a leak from the door seal of your appliance, we replace the seal, and later it leaks from the drawer, that new leak would not be covered. Although it is a leak, it's the repair we guarantee, not the symptoms and the drawer leak was never replicated or repaired during the initial visit.