As a responsible company, we have established the following Terms and Conditions for the use of our services. We have aimed to present everything in clear, plain English to ensure transparency. By arranging a visit, you accept these Terms and Conditions.
If you have any questions about anything in this document, please contact us for clarification before arranging a visit. It is our responsibility to supply you with goods and services that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please let us know.
1. Refusal to Carry Out Repair
All repairs are subject to assessment. At the engineer's discretion, we may refuse to carry out a repair for reasons including, but not limited to:
Unauthorised Interference: If the appliance has been altered, dismantled, or otherwise interfered with by someone we believe is not qualified to do so.
Risk of Water Damage: If the engineer believes that a large quantity of water would be released in an uncontrolled manner during a repair, potentially causing damage (e.g., a washing machine full of water due to a blocked hose).
Health and Safety Risks:
If the appliance is deemed a potential health risk.
If the appliance or installation poses a safety risk to our engineer.
If an insect infestation is or has been present.
Accessibility of Appliance:
The appliance must be on the ground and not placed on a raised platform, plinth, or stacked on or under another appliance.
The surrounding area must be clear of obstructions, including furniture, debris, or any other objects that may impede access.
There must be nothing on top of or underneath the appliance that would prevent the engineer from safely carrying out the repair.
If the appliance is located on a plinth or raised off the ground, it must be removed and placed on the ground, while still being connected to necessary points such as plumbing or electrical sockets, before we can attempt a repair.
If an appliance is integrated within cabinetry, customers must ensure that it is accessible for servicing.
Abusive Behaviour: If a customer is or has been abusive, threatening, made baseless allegations, or has been deceptive towards our staff.
Uneconomical Repairs: If the engineer determines the repair is not economical or the chance of appliance failure after repair is disproportionately high (e.g., compressor repair on an old appliance).
Lack of Communication: If we cannot get a response after multiple contact attempts before visiting, we reserve the right to cancel the repair visit.
Excessive Part Costs or High-End Appliances:
If the required parts cost more than eight times the labour charge or exceed £700 (whichever is greater).
If the appliance is valued at over £2,500 and is not from a manufacturer for whom we carry out service work. Our services are not designed for such appliances and we recommend contacting the manufacturer directly.
Absence of Responsible Adult: If a responsible adult is not present at the property, unless previously agreed otherwise.
Payment Concerns: If we believe there may be an issue obtaining payment on-site or if the customer advises they cannot pay the engineer on-site.
Charges for Failed Visits: If an engineer is dispatched to your property and any of the above conditions prevent us from proceeding with the repair, a diagnosis charge (or a failed visit charge, if applicable) will still be payable. This applies even if the engineer determines on-site that we cannot proceed with the repair. If a revised repair charge is required due to incorrect details provided during booking and you choose not to proceed, the original diagnosis charge will still apply as a failed visit charge.
Manufacturer Referral: In some cases, our engineer may decide that the best course of action is to refer you back to the manufacturer rather than proceed with a repair through us. Unless advised otherwise in advance, we would normally waive any diagnosis charges in this scenario. However, this does not apply if we inform you that we can complete the repair but that it might be cheaper through the manufacturer, or if we are unable to proceed due to the need for a manufacturer agent (e.g., to programme a PCB). In these cases, a diagnosis charge would still be payable.
2. Diagnosis
Our diagnosis service is designed solely to be followed by our repair service. The diagnosis charge covers the identification of the issue and quotation for necessary parts. You are not paying for a detailed diagnostic report or specific part details (e.g., part names or numbers).
Reports and Details: If you require a full report or detailed breakdown, you must mention this when booking the job; it cannot be requested after the engineer has arrived on-site. A labour charge will be payable for the report/breakdown, and any further repair would start as a new job with fresh charges.
3. VAT
Inclusive Pricing: For non-commercial customers, all our prices include VAT unless specifically stated otherwise.
VAT Registration: Our VAT registration number is 289 2317 71.
4. No Access Visits
If our engineer visits the property and is unable to gain access, a diagnosis charge will be payable.
Customer Guidance: To avoid no-access charges, please confirm appointments and ensure someone is present during the agreed time.
5. Zero Tolerance Policy
We expect our staff to operate in a safe and secure environment at all times. We have a strict zero-tolerance policy regarding abuse of our staff and will use the full extent of the law against anyone displaying threatening or abusive behaviour.
Recording Policy: Our staff may use recording equipment in your property if they feel at risk. You will be informed of any recording in accordance with data protection regulations. By proceeding with our services, you consent to such recordings being used for purposes including, but not limited to, being passed to the police, the manufacturer, or used in a court of law.
6. Dual Fuel/Gas Appliances
Our service is limited to electrical appliance repairs. While we can arrange a visit to a dual fuel appliance, we can only repair the electric side (excluding the ignition circuit).
Gas Repairs: If our engineer determines that the repair requires a gas engineer for any reason, we would be unable to proceed. In such cases, a diagnosis charge would be payable if we have visited the property to determine this.
7. Pricing Structure
Standard Pricing
Unless quoted otherwise, our standard pricing includes:
Diagnosis/Labour Charge: A one-off charge covering the initial inspection of your appliance and the time required to carry out most repairs. This is not an hourly charge.
Important Notes:
If the engineer is unable to replicate the reported issue during their visit, the appliance is beyond repair, or you choose not to proceed with an expensive repair, a diagnosis charge will be payable.
In all other cases, the labour charge will be payable.
You are paying for the appliance to be returned to working condition, regardless of what or how long that takes, even if it's not a fault with the appliance itself.
This pricing structure ensures that you know in advance how much will be charged for labour if the appliance is fixed on the first visit.
We are not able to give discounts for quick repairs, nor do we charge more for repairs that take a few hours.
We do not charge extra labour costs for returning with parts required to complete the initial repair if we need to order them.
Additional Charges
Multiple Faults If two or more faults are reported or a secondary issue is identified during the repair, further charges may apply:
Initial Inspection: Secondary issues detected during the initial inspection visit are normally charged at 1/3 of the labour charge or £30, whichever is greater.
Subsequent Visits: Secondary faults identified on later visits will be handled at our discretion and may require a new inspection. If added to the current job, either a full labour charge or a secondary fault charge will apply.
All additional charges will be clearly explained in advance.
Customer Options: You may refuse the repair of any secondary issue; however, standard charges for the primary issue will still apply.
If a secondary issue is neither investigated, repaired, nor included in the quote, no charge for that issue will be incurred.
Note: If a quote for multiple faults is provided and the customer subsequently requests the removal of any fault(s) from the quote, the secondary fault charge may in some cases remain in effect. This policy is designed to prevent customers from obtaining a diagnosis without commitment and to cover the time required to source the necessary parts.
Time-Consuming Repairs: The fixed labour or diagnostic charge does not cover very time-consuming repairs, including but not limited to:
Carcass changes
Bearings (except Samsung appliances)
Tub/drum replacement or strip down (except Samsung appliances)
Compressors
Re-gassing
Repairs requiring multiple engineers
Repairs requiring more than three hours
For Samsung appliances, repairs such as bearings and tub/drum replacements are covered under our standard labour charge. For other brands, these repairs are considered time-consuming and are not covered by the fixed labour charge.
In these instances, you will be quoted a total price, and you will have the choice of whether to proceed. If you choose not to proceed, a diagnosis charge will be payable.
Payment Methods
Quotes (Bank Transfer Only): Quotes provided by our office must be paid via Bank Transfer only. Alternative payment methods such as cash or credit card are not accepted for quoted repairs unless explicitly agreed otherwise in writing.
Payment Reference: When paying by Bank Transfer, to prevent delays, ensure your unique quotation reference is provided exactly as shown. Details required for payment will be included with your quote.
On-site Payments (Card or Cash): Payments made directly to the engineer on-site can be made by card or cash only. Bank Transfers are not accepted for on-site payments unless explicitly agreed otherwise in advance.
Email Receipts Only: Receipts are provided exclusively via email. We do not issue paper receipts under any circumstances. Customers without an email address may still arrange a job, but a receipt cannot be provided unless an email address is supplied.
Scheduling Policy: We reserve the right to delay scheduling or completion of your repair until payment has cleared in full.
Quote Validity and Charges
Quotes provided are valid for 14 days from the date of issue. During this period, any diagnosis charge already paid will be carried over and deducted from the quoted amount, if appropriate.
Where we have been asked to provide a quote in advance of a visit—without inspecting the appliance first—please note that such quotes will only be issued once. Should this quote expire, we will not resend or renew it unless a visit to inspect the appliance has taken place.
After the quote has expired, a full labour charge will become payable should you wish to proceed with the repair or if additional diagnosis is required.
8. Fixed Price Repairs
Our fixed price repairs are covered by these Terms and also specific terms associated with the fixed price repairs. If there are any conflicting terms between both documents, the specific conflicting term in the fixed price guarantee will supersede the conflicting term in this document.
If you supply the parts required for a repair and request us to fit them:
Charges: The quoted rates will be payable for the initial visit and again on any subsequent visits you request if:
The parts supplied do not complete the repair.
The parts supplied are not compatible with the machine.
The parts are damaged, preventing us from fitting them.
No Guarantee: As we did not provide the parts, we cannot provide any guarantee on any repair carried out with customer-supplied parts.
Labour Rate for Time-Consuming Repairs: Our standard labour rate does not apply to time-consuming repairs where you supply the parts (e.g., bearings, tub/drum replacement, compressors, re-gassing). The price is quoted at the engineer's discretion during their visit.
Recommendation: We advise allowing our engineer to visit and quote for any parts required rather than purchasing them yourself.
10. Refrigeration System Work
If our engineer determines that system work (such as re-gassing, compressor, diverter valve, or pipework repair) is required on any refrigeration system, we would be unable to proceed with the repair.
Reason: These repairs require specialist engineers, and due to the complexity and regulations involved, this is not a service that we offer.
Charges: The diagnosis charge would be payable for the initial inspection in this case.
Customer Options: If you choose to proceed with the diagnosed repair through another company, you are responsible for obtaining a second opinion to ensure our diagnosis is correct.
11. Customer's Responsibility
Preparation for Engineer's Visit
Fridge/Freezer Repairs: Ensure your appliance is switched on for 12 hours prior to our engineer's visit unless instructed otherwise. If you believe the fault is a safety issue or are unsure, please ask us in advance.
Post-Repair Inspection
Your Responsibility: Once a repair has been carried out, it is your responsibility to check the appliance thoroughly, including testing all functions and inspecting for any damage.
Prompt Reporting: Any issues or concerns should be reported to us within 72 hours of the repair.
Maintenance and Recommendations
Any recommendations provided by the engineer are not mandatory. Any actions taken based on such advice are at your discretion and financial responsibility.
If a fault is due to poor maintenance, we may advise what maintenance is required by you to correct the problem (e.g., cleaning a component). You will be expected to carry this out yourself. A labour charge will still apply in this case.
Access and Installation
Accessibility: You are responsible for making the appliance fully accessible for repair. This includes removing fixtures/fittings, unstacking or removing other appliances, or ensuring a cooker hood is removed from the wall if necessary.
Returning the Appliance to Position: Our engineer will make all reasonable efforts to return the appliance to its original position where possible. However, you are responsible for any levelling or fine-tuning required after the repair. Some appliances—particularly integrated models—may require a full reinstallation, and in some cases, doors may need to be adjusted to refit the appliance correctly. Our engineer will do their best to return the appliance to its original position or as close as possible, but we are not responsible for reinstallation if:
The appliance cannot be restored to its original position within 10 minutes.
Further work is required beyond standard repositioning, such as cabinetry modifications, door realignment, or additional fixings.
Securing screws do not hold the appliance tight to the cabinet to prevent movement.
The appliance is installed on a plinth, stacked on or under another appliance, or positioned on an unstable or otherwise unsuitable surface, such as blocks of wood.
The engineer has requested that the appliance be removed from situ prior to repair.
The engineer has advised there may be issues returning the appliance to position.
In such cases, the customer will be fully responsible for reinstalling the appliance, including any adjustments required to cabinetry, flooring, or fixings.
Damage to Property: We will take all reasonable care to avoid damage when carrying out repairs. Please inform us of any specific concerns regarding your property so we can take additional precautions.
Limitation of Liability: We are not responsible for any damage to your property unless it was caused by deliberate recklessness of our staff.
Unavoidable Damage: Sometimes moving an appliance causes unavoidable damage, despite our careful efforts.
Losses and Damages
We are not liable for:
Loss of revenue or earnings due to a broken appliance, before, during, or after repair.
Loss of food or other perishables.
Any other costs incurred due to a repair being carried out or us being unable to carry out a repair for any reason.
Reporting Damage
If damage is noticed after an engineer's visit, this must be reported to us within 72 hours of the visit. Reporting does not automatically mean we will accept liability, but reports after this period will be handled at our discretion.
12. Cancellation
Cancellation (Repairs)
Right to Cancel: You may cancel your repair service at any time.
Charges:
If you cancel before the engineer is en route to your property, or in the case of a 2-hour window appointment, before a window has been sent, no diagnosis charge will apply.
If you cancel after we notify you that the engineer is en route, a diagnosis charge may be payable.
If you cancel after the engineer has arrived on-site but has not inspected the appliance, a diagnosis charge is payable.
You cannot cancel a repair once the engineer has commenced fitting parts you previously agreed to or once the engineer has commenced a repair.
13. Repair Guarantee
Please view our Repair Guarantee Timeline to see how we will handle your repair guarantee based on the time elapsed since our repair when the issue is reported to us.
Guarantee Period
Duration: We offer a guarantee period of 90 days, starting from the date the go-ahead was given to the quote, or if no quote was provided, the date of repair.
Note: Delays caused by the customer (e.g., delaying the return visit) may reduce the guarantee period accordingly.
Coverage
What Is Covered: We will, where possible, correct a failed repair if it is caused by the exact same part failing due to a manufacturing defect with the part fitted.
Guarantee Cost: This guarantee is provided free of charge, covered by a markup added to any parts quoted. The markup may vary based on multiple factors and is included in the total price you are quoted.
Exclusions
We will refuse a repair under guarantee without recompense under the following conditions:
Customer Non-Compliance:
Refusal to run through basic troubleshooting steps required to determine if our repair has failed, including providing photos where requested.
Failure to report the issue within 7 days of its occurrence.
Failure to allow our engineers access to inspect the appliance within 5 working days of reporting the issue.
Payment Issues: Where a full labour charge has not been paid previously for that repair. No guarantee is provided where only a diagnosis charge was paid.
Unauthorised Interference: If anyone else has repaired or dismantled the machine after our initial visit.
Negligence or Misuse:
If we believe the repair has failed due to lack of maintenance or negligence by anyone other than our engineers.
If the repair fails due to normal wear and tear.
If the appliance is used in a commercial setting when designed for domestic purposes.
Tampering: If any security seals we place on the appliance are removed or tampered with, or if you refuse to allow us to place security seals.
Related Failures: If the repaired part fails due to failure of another non-repaired part.
Secondary Faults
Our fixed labour charge covers a single fault. If our engineer identifies or repairs a secondary, unrelated issue during the visit, whether reported during booking or not, this issue will not be covered under our guarantee unless a secondary fault charge was applied at the time specifically to cover that repair. Please note that any warranty exclusions applicable to the main fault also apply to any secondary faults, even if a secondary fault charge was paid.
In cases where we repair a secondary, unrelated issue without charging a secondary fault charge for that specific issue, we reserve the right to, at our discretion, retrospectively apply a secondary fault charge or a labour charge if the repair fails and requires additional work.
Damage Caused by Continued Use: If you have caused damage to the appliance or part by continuing to use it after the fault reoccurs.
Fixings or Other External Part Failures: Guarantee coverage does not extend to external fixings (such as, but not limited to, external screws, blanking plates or cosmetic doors) on appliances that may naturally become loose over time, even if they were secured properly at the time of repair.
Failure to Follow Instructions: If you have failed to follow any usage or maintenance instructions our engineer provided.
Availability of Parts: If parts become obsolete or we are otherwise unable to source them through our regular suppliers.
Excluded Repairs:
Repairs involving clearing a blockage or obstruction of any type.
Issues caused by environmental or local issues (e.g., plumbing issues).
Issues due to incorrect installation (e.g., machine requiring levelling).
Consumable Parts: No guarantee is offered for consumable parts such as bulbs, filters, washing machine drum paddles, or door seals.
Glass Components: No guarantee is offered for glass components unless there is clear evidence of a defect or improper fitting.
Reporting Issues
Testing Period: You must fully test the repaired appliance within 24 hours of the repair. This includes all functions, even those not directly related to the repaired part.
Notification: Any issues discovered during this 24-hour testing period must be reported to us immediately. These issues will not automatically be covered under our guarantee and will be assessed on a case-by-case basis.
Appointment Compliance: You must allow our engineers access to inspect the appliance within 5 working days from the day the issue was found or occurred.
Scheduling: If we cannot offer you an appointment within 5 working days, you must allow access within 5 working days of the first appointment date we offer you.
Assumed Functionality: Issues reported after the 24-hour testing period will be considered as having not been present at the time of our repair.
Limitations
Non-Transferable: The guarantee is provided on the specific appliance repaired, in the exact property it was repaired in. It is not transferable to any other person or property.
Usage Deductions: If the fitted part fails and we are unable to replace it or the appliance is beyond repair due to the original part failure, we may deduct an amount from any recompense relative to the amount of usage obtained after the repair.
Example: If 30 days have passed since repair, we may deduct up to 1/3 of the refund cost to reflect usage.
No Cash Refund Alternative: Please note that there is no cash refund alternative option; this is a repair-only guarantee.
Statutory Rights: This guarantee does not affect your statutory rights under consumer law.
14. Missed Appointments
We strive to keep all agreed appointment times, but unforeseen issues may occur (e.g., traffic delays, vehicle breakdowns, employee sickness). Due to the nature of our work, the length of time each job takes is unknown, and sometimes this can cause the engineer to run late.
Communication: Where possible, we will contact you by phone or text message as soon as we know the engineer is unlikely to be with you during the agreed appointment time.
Rescheduling: We will provide a new estimated time and allow you the choice of accepting the new time or rescheduling the appointment to a more suitable time.
Limitation of Liability: We cannot be held liable for any loss of earnings or other costs you may incur due to us not meeting the arranged appointment time or for any other reason.
15. Workshop Repairs
If an appliance has been picked up for repair by us or dropped off at our workshop:
Approval Period: We will allow a period of 14 days after notifying you of the cost to repair for you to decide whether or not to proceed.
Unclaimed Appliances:
If you choose not to proceed and wish to retrieve the appliance, you must notify us and make payment of any monies outstanding.
If you fail to arrange an appointment or return our calls, we will attempt to contact you three more times.
After 30 days from our last contact attempt, we will assume the appliance has been abandoned and will dispose of it without further notice.
Liability: We are not responsible for any loss incurred due to disposal where you have failed to arrange return.
16. Complaints Procedure
We always endeavour to provide the best service for our customers. However, if you are not completely satisfied, please let us know so we can rectify any issues promptly.
Inspection
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
How to Contact Us
By Phone: Call us on 0131 516 2080.
By Post:
Lothian Domestics Ltd
Axwell House
2 Westerton Road
East Mains Industrial Estate
Broxburn
West Lothian
EH52 5AU
We aim to respond within 10 business days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.
17. Limitations of Fault Diagnosis and Part Replacement
While we use our best efforts and professional expertise to diagnose faults and recommend appropriate repairs, certain limitations apply:
1. Complex Faults
Certain repairs, particularly those involving PCBs or electrical components, may require a staged process where parts may need to be replaced as part of identifying the root cause of the issue. By proceeding, you understand and accept that an ordered part may or may not be the final resolution to your issue. No refunds or compensation will be provided for parts fitted as part of a staged repair process.
2. Parts Fitted for Diagnosis
Non-Refundable Policy: Any parts ordered specifically for your repair are non-refundable under any circumstances, whether fitted or not. This applies even if the part does not resolve the fault or if a later diagnosis suggests the part may not have been necessary. By proceeding with the repair, you acknowledge that you accept full responsibility for the cost of the part(s) and any associated labour.
Fitting Requirement: When a part has been ordered but has not yet been fitted, we will arrange for it to be fitted at the earliest available opportunity. However, there is no option for a part to be supplied unfitted directly to the customer, parts are provided solely as part of our repair service and will only be installed by our engineers. The only exception to this policy applies to consumable or customer-serviceable items, such as (but not limited to) drawers, shelves, or similar non-technical components that do not require professional installation.
Approval Requirement: When our engineer is on-site, they will provide you with a verbal quote before fitting any parts. By approving the quote, you acknowledge and agree that once a part has been fitted, it will not be removed or refunded under any circumstances.
Complex Diagnosis: For intricate faults, resolving the issue may involve multiple steps, including fitting parts to test functionality and identify any additional issues.
3. Customer-Requested Part Fitting (Unreplicated Faults)
Non-Refundable Policy: If we are unable to replicate the fault during our assessment and you request that parts be fitted regardless, these parts will also be non-refundable.
Guarantee Coverage: In such cases, our guarantee will cover only the failure of the part fitted and not the original fault that could not be replicated during our assessment.
4. Manufacturer Expertise
In some cases, additional diagnosis or repair by the manufacturer may be required, as their agents often have access to specific knowledge or repair protocols that go beyond our scope.
5. Limitation of Liability
We will not be held liable for costs associated with additional repairs, diagnostic services, or parts if the initial part fitted does not resolve the fault.
18. Parts
Van Stock and Ordering
Our engineers carry extensive van stock, allowing them to complete many repairs on the first visit.
If parts need to be ordered:
You will be quoted for the parts.
Approval and payment details are required before ordering.
We aim for a turnaround of 2 working days for in-stock parts but advise allowing up to 5 working days.
Delays may occur due to factors beyond our control; we will communicate any delays as soon as possible.
Sourcing Parts
Supply Channels: We use a network of distributors and manufacturers to source parts. While we can source the vast majority of parts, there are occasions where we may be unable to obtain specific parts.
No Guarantee of Availability: Advising that we cannot source a part does not mean it is unavailable elsewhere for you to purchase.
Customer Options: If we are unable to source parts required to complete a repair, you may choose to source them yourself, understanding that warranties may be affected.
Backorders
No Estimate of Delivery: If a part is on backorder without an estimated delivery date, we will keep you updated regularly.
Special Orders: Items ordered as a "special order" are non-refundable under any circumstances, no matter how long they stay on backorder.
Cancellation: If a non-"special order" part is on backorder for more than 3 months, we would normally cancel the item and provide a refund unless otherwise agreed.
Failed Parts
In some cases, we may require that failed parts be removed to our workshop. This allows us to conduct training and potentially salvage components for future use.
Partial Repairs
When we quote you for a part, it may be necessary to fit this part to determine if other parts are faulty. No refunds are provided for partial repairs if you later decide not to proceed with additional parts that are determined to be required.
Pre-Ordering Parts
Customer Request: If you request or approve the ordering of a part before a visit or diagnosis, you accept full responsibility for the purchase.
No Refunds: No refunds, returns, or restocking options will be available once the part is ordered, regardless of whether it resolves the fault. If further faults are identified after the part is fitted, these may require additional repairs at additional cost.
Recommendation: We advise allowing our engineer to inspect your appliance before any parts are ordered to ensure you are only paying for parts that are actually required.
19. Limitation of Liability
Except where liability cannot be excluded by law, the total aggregate liability of Lothian Domestics Ltd to the Customer, whether in contract, tort (including negligence) or otherwise, for any claims arising out of or in connection with the provision of our services shall not exceed the total fees paid by the Customer solely for labour in relation to the specific services from which the claim arises. For clarity, any amounts paid for parts, materials, or other non-labour charges shall be excluded from this liability cap. Without limiting the generality of the foregoing, this limitation shall apply to any claims for direct damages, including, but not limited to, damage caused to the Customer’s property (for example, if an engineer inadvertently damages the Customer’s flooring), even if such damage is the subject of multiple claims.
Damage Waiver and Incidental Damage
Where our engineer determines that moving an appliance or carrying out repair work carries a risk of incidental damage (for example, to flooring or fixed surfaces), our standard practice is to request that you digitally sign a Damage Waiver before any work commences. This waiver serves solely to acknowledge that such risks exist and to limit our liability for any incidental damage occurring as an inherent consequence of the work.
However, if – for any reason – a Damage Waiver is not obtained before work is carried out, you acknowledge that:
Risk Remains: The absence of a signed waiver does not imply that the risk of incidental damage has been eliminated or that you have a reasonable expectation that no damage will occur.
Limited Liability Applies: Our liability for any incidental damage, which occurs despite taking all reasonable precautions, remains limited in accordance with these Terms and Conditions.
Diagnostic Charges Still Apply: Even if no work is performed that causes damage, or if no waiver is signed, the diagnostic (or failed visit) charge will still be payable to cover the time and expertise committed by our engineer.
By engaging our services, you agree that the inherent risks associated with moving appliances or carrying out repairs are not waived by the absence of a signed Damage Waiver, and you accept that our standard diagnostic charges and limited liability terms will apply should incidental damage occur.
20. Severability
If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision hereof, and the remaining provisions shall remain in full force and effect. In such event, the affected provision shall be replaced by a valid and enforceable provision that most closely reflects the parties' original intent.
21. Updates to Terms and Conditions
Please note that these Terms and Conditions may be updated or amended at any time to reflect changes in our services, policies, or legal requirements. However, customers will be covered by the specific Terms and Conditions that were displayed and agreed upon at the time of booking or signing up for our services.
If you have any questions regarding the applicability of these terms, please do not hesitate to contact us for clarification.
Thank you for taking the time to review these Terms and Conditions. We strive to provide excellent service and transparency in all our dealings. If you have any questions or need further clarification on any section, please do not hesitate to contact us.