About Lothian Domestics
A family-run business, built from the ground up in Edinburgh since 2015.
We started Lothian Domestics in 2015 with a straightforward idea: appliance repairs should be reliable, transparent, and actually convenient for the people who need them. No vague all-day slots, no surprise charges, no chasing for updates.
More than a decade on, we're Scotland's most-reviewed local repair company, covering Edinburgh, the Lothians, Glasgow, and a large part of Central Scotland. We're still family-run, still based here, and still focused on the same thing we always were: getting your appliance fixed properly, with as little disruption to your day as possible.
People you can trust in your home
Every engineer we send out is directly employed by us, manufacturer-trained, fully insured, and police vetted. They carry digital identification and a well-stocked van, which is why we complete over 98% of repairs on the first visit. When something does need a part ordered, we'll book your return visit in advance and offer earlier dates where we can.
We don't use subcontractors. The engineers you meet are our team, and we stand behind their work.
Upfront pricing, no surprises
Our prices are fixed and published online before you book. You'll know exactly what your visit costs before we arrive, and that price doesn't change based on how long the job takes or what fault we find. No hidden call-out fees, no diagnostic charges on top.
If a repair isn't economical, we'll tell you honestly rather than push ahead anyway.
Built around your day, not ours
We're an online-first business, which means you can get a price, book a visit, and manage your repair through our website at any time, day or night. On the day of your repair, you'll get a live tracking link, a narrowing arrival window, and a text when your engineer is on the way.
Everything you need is there without picking up the phone, which keeps our lines free for the people who genuinely need them.
Why we work differently
Most appliance repair companies still rely on manual processes, phone bookings, and paper job sheets. Customers are given vague all-day slots, left waiting with no updates, and have no way of knowing if anyone is actually coming.
We set out to fix that. Our platform has been built from scratch and refined over more than 15 years, with everything from booking and fault triage to engineer scheduling, parts tracking, and real-time customer communication purpose-built and joined up. Nothing is bolted on. It all works together.
That's why we can offer instant online booking, real-time engineer tracking, same or next day availability on most days, and a first-time fix rate of 98.7%. It's not luck. It's the system behind it.
We only do repairs
We don't sell appliances, new or reconditioned. That's a deliberate choice. It means our engineers' vans are stocked entirely with spare parts rather than new machines, which gives us a much higher chance of fixing your appliance on the spot. It also means we have no interest in recommending a replacement when a repair will do.
Doing our bit
We're a Climate Positive Workforce, certified by Ecologi. That means we offset the carbon generated by our team, including travel, through a combination of tree planting and verified carbon offset schemes.
To date, we've planted over 13,487 trees and offset over 151 tonnes of carbon on behalf of the business and our employees. It's not the main thing we do, but it matters to us, and we think it's worth being transparent about.
View our Ecologi profile →Experience the Difference
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