When you enquire or book, we ask for the make, model, and usually the serial number from the rating plate. It is not bureaucracy for its own sake — it helps us identify exactly which machine you have and prepare properly before we arrive.
Bringing triage parts we already hold in stock
The same model name on the shop floor can hide several production variants — different control boards, pumps, heaters, or wiring that are not interchangeable. Once we know the precise identification from the rating plate, we can check what we already carry in our own stock that often fails on that line.
Where it makes sense, we aim to bring those triage parts on the first visit so we can test or replace common fault items without a second trip. That only works when we know which appliance it is. It is never a guarantee — we still have to diagnose on site — but it improves the odds of a same-day fix when the fault matches something we can cover from the van.
Warranty, records, and the right documentation
For warranty work, manufacturers expect the serial number to prove age, eligibility, and sometimes region. For any job, correct identification keeps your job history and paperwork aligned with the machine in front of us, which matters if you need follow-up or repeat visits.
Where to find the rating plate
It varies by brand: common places include the door frame (washing machines, dishwashers, fridges), behind a lower kick strip, on the back, or inside the oven cavity. A quick photo of the plate attached to your enquiry saves back-and-forth messages.
If you cannot find it
Tell us what you can see — we will guide you or work from photographs. The more accurate the ID, the better we can prepare; the less accurate, the more likely we are to rely on what we discover on the day.
Booking is easier with those details to hand: get a quote and book online.
