There is no one rule that fits every kitchen. A repair that is economically sensible on paper might not be what you want in practice — and the other way round. What we can do is explain the costs and risks clearly so you decide.
Age and condition
Older appliances are more likely to need further repairs after a big job, and some parts become obsolete or expensive. That does not automatically mean “replace” — a mid-range machine with years left in the tank after a modest fix can still be worthwhile.
Cost of the repair vs a new machine
Compare the all-in repair quote (labour, parts, VAT) with the price of a like-for-like replacement, remembering that a new purchase may need delivery, installation, and disposal of the old unit. If the repair is a fraction of that total and the appliance is otherwise sound, fixing often wins.
Type of fault
A failed door lock or drain pump on a relatively young machine is a different proposition from a sealed system or main control module on an old fridge where the part cost alone approaches replacement value. We will always be straight about which category your diagnosis falls into.
Warranty and insurance
If the machine is still under manufacturer warranty, the repair may be covered or partly covered — check your terms. Our warranty and chargeable repairs guide explains how that can work in practice.
Environmental and hassle factors
Keeping a working appliance out of landfill and avoiding a day spent shopping and waiting for delivery matters to many households. Others prefer a clean break with a new warranty. Both are valid.
How we help you decide
We work with fixed labour pricing and clear information about parts once we know what has failed. There is no pressure either way — we want you to be happy with the outcome, whether that is a repair or your choice to replace.
See how our pricing works in our transparent pricing article, or book online for a visit.
